frequently asked questions and policies

A Few Things to Know

Before You Glow

Especially for color appointments, arriving with freshly washed and fully dry hair helps us give you the best results possible.

Clean, Dry Hair Please

We love seeing your vision! Feel free to text us your inspiration photos ahead of time so we can plan your perfect look.

Inspo Pics Always Welcome

Not sure what to book? We offer complimentary consultations in person, virtually, or even through text.

Complimentary Consults

Your happiness matters to us. If something’s not quite right, let us know within 7 days—we’ll make it right.

We Guarantee Our Work

Shopping your favorite haircare at Salon J3? Earn points on retail and get rewarded for loving your hair and your products.

Loyalty Perks + Points

While we do our best to keep information current, services and pricing is subject to change without notice. Final pricing may vary by stylist, customization, or time required.

Pricing Disclaimer

Cancellation Policy

We totally get that life happens — We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule.

  • Cancellations or changes made with less than 24 hour notice will incur a 50% service fee
  • No-shows or same-day cancellations will be charged 100% of the service
  • All changes must go through reception, so just give us a call at 508-359-9099 and we’ll be happy to help.

Running Late?

If you're running behind, no worries — just give our front desk a quick call.

If you're more than 15 minutes late, we’ll do our best to accommodate you, but we can’t guarantee we’ll be able to complete your full service. In that case, a full service charge may still apply.

Still Have Questions?

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